Custom Integration: Connect an AI Agent to Your Business Logic
Connect the agent to an external service that implements your business logic. Receive conversation events through webhooks, invoke an external handler from agent functions, and grant it access to connected integrations.
Connect Custom Integration
Create AI agent
Accuracy
0.0%
Response Time
16sec
Tasks in Funnel
0%
Cost
99$/month
How the AI agent works in Custom Integration
How integration with Custom Integration works
- Client writes in WhatsApp, Telegram or Instagram
- AI agent responds in 8 seconds and conducts dialogue
- Qualifies the lead: need, urgency, budget
- A lead and deal are automatically created in Custom Integration the card is filled with data from the dialogue
- Manager sees a ready lead with a filled card and conversation history
4 launch steps
- Create an agent
- Test the prompt
- Connect integrations
- Launch the agent for real sales
What Custom Integration can do
- Sends a webhook when a conversation starts
- Forwards every new message to an external service
- Notifies the external service when a conversation ends
- Sends trigger start and trigger end events
- Invokes a dedicated HTTP handler from an agent function
- Passes headers and authorization data to the external service
- Supports multiple independent configurations
- Grants the external service access to selected agent integrations
Ready-made AI agent scenarios for your tasks
Real-world use cases
See how an AI agent solves tasks in a chat
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BeautyStudio
Business chat
- Manages appointments and checks slot availability
- Provides information on services, times, booking conditions, and answers questions
- Works with calendars and booking systems
AI provides accurate and appropriate responses in real business conversations
The AI agent works with CRM, calendars, and business systems
Book a 30-minute call — we'll help you get started. Free.
An integration specialist will help plan the implementation and show how the platform solves your tasks
Calculate the cost of an AI agent
Find out the cost in just a couple of clicks
You pay for the agent's subscription and separately for AI tokens — their cost depends on the number of dialogues and the chosen LLM model
What's included in the subscription
"Standard"
For small and medium-sized businesses
- AI agents: 2
- Everything in Hobby
- Advanced LLM models
- Bulk WABA campaigns
- Follow-up messages
- Knowledge base setup
- Employee access
- Sending and receiving files
- Conversation downloads
- Reports in WhatsApp
- Learn more
AI tokens are paid separately
Cost of AI tokens
Specify the approximate number of dialogues per month — we'll calculate the token cost
100
0
10 000+
*An average dialogue includes about 5 AI responses when using the GPT-4o mini model
Cost
~1.31$
| Custom Integration | Basic Webhook Integration |
|---|---|
| Supports separate handlers for different events | Usually relies on one shared webhook |
| Calls the external service directly from an agent function | Only receives passive notifications |
| Passes conversation context and event data | Often provides only a limited payload |
| Supports headers and authorization | Authorization must be implemented separately |
| Can grant access to selected agent integrations | Cannot access the platform's internal integrations |
Automate sales with Moon AI — start now
Create an agent and get 3 days of free access
Test all platform features and evaluate the results
Frequently Asked Questions
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